FAQ,S

Do you have a return policy?

Yes.  Within the first 30 days if you are not satisfied with the service.  You can receive a money back guarantee  (less PayPal transaction fees)
After 30 days you can cancel anytime, however, your current billing cycle payment cannot be returned.

What currencies do you accept?

Payment is accepted in most currencies covered by PayPal.

If you reside in Australia then AUD dollars is recommended.  If you reside elsewhere then USD dollars may be more practical.

PayPal will do auto conversion from your local currency to AUD dollars based on current exchange rates.

Before ordering the service check that the currency is set to your choice as once customer profile is registered the type of currency
cannot be changed.

Do I need to transfer my existing domain name to your registrar?


Transferring a domain name to our registrar is not necessary. 

Transferring a domain name is a lengthy process requiring numerous emails and can take up to 14 days.

All you need to do with your existing domain name is change the nameservers at your registrar.  (an email is forwarded advising how to do this)

Can I change hosting from another provider?

Yes you can access your new site from our server to design it and when ready change the nameservers at your registrar to point
 to RJS-Hosting servers.

What does Unlimited mean?

Unlimited server usage is governed by the Fair Use Policy. 

CloudLinux OS places restrictions on all hosting accounts to ensure the server
is not overloaded by one account - known as Lightweight Virtualized Environment  (LVE)

Why do you not include phone support?

Due to security requirements support is only available via chat or submitting tickets through the client login account area.

This permits a written record to be kept by both parties.